> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://mediakind.ferndocs.com/beam/system-admin/iso-installation/troubleshooting/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://mediakind.ferndocs.com/_mcp/server.

# Troubleshooting the ISO installation

## If the installation stops and this message is displayed:

* Check the MD5 of the ISO file against the supplied MD5 checksum.
  There are several ways to verify MD5 checksums. Please check online for a suitable method for your operating system.

* Check host compatibility
  Contact MediaKind to confirm that your hardware is supported by MK.IO Beam

## If ISO installation fails with Chassis configuration issues relating to “RTC date/time not valid”:

* Check the BIOS and ensure the Real Time Clock (RTC) is set to the correct time and date.

## If ISO installation succeeds but the server fails to boot to Beam software:

* Check Secure boot is disabled.

* Check TPM support is disabled.
  Beam software uses a custom bootloader, and this requires the above BIOS options to be set.